Privacy Policy

Privacy Policy for NeemApp

Last Updated: January 7, 2026

Introduction

NeemApp (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the “App”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account (name, email address, password)
• Complete your profile setup
• Add patient information
• Use the App’s features

The personal information we collect may include:

• Account Information: Email address, first name, last name, password
• Health Information: Medical conditions, allergies, medications, vital signs (blood pressure, heart rate, temperature, weight, height, blood glucose, oxygen saturation)
• Patient Information: Names, dates of birth, relationships, medical history for family members you add
• Appointment Data: Healthcare provider information, appointment dates, times, notes
• Medical Records: Documents, images, and files you upload (prescriptions, lab results, medical reports)
• Family Medical History: Conditions and health information about family members

Automatically Collected Information

When you use the App, we may automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent in the app, interaction patterns
• Error Logs: Crash reports and diagnostic information to improve app stability

Camera and Photo Library Access

The App requests access to your device’s camera and photo library solely for:

• Capturing images of medical documents, prescriptions, and records
• Uploading existing medical documents from your device
• These images are stored securely and used only for your personal health management

How We Use Your Information

We use the information we collect to:

1. Provide Core Services

• Create and manage your account
• Track and organize your health information
• Manage patient profiles and health records
• Schedule and track appointments
• Store and organize medical documents

1. AI-Powered Features

• Provide health insights and analysis
• Answer health-related questions through our expert chat feature
• Analyze health trends based on your data
• Generate personalized health recommendations

1. Improve the App

• Analyze usage patterns to enhance user experience
• Debug and fix technical issues
• Develop new features and improvements

1. Security and Compliance

• Detect and prevent fraud
• Ensure the security of your data
• Comply with legal obligations

Data Storage and Security

Security Measures

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using TLS/SSL
• Secure Storage: Sensitive data is encrypted at rest on our servers
• Password Protection: Passwords are hashed using bcrypt with strong salting
• Secure Authentication: JWT-based authentication with refresh token rotation
• Local Storage: Sensitive information on your device is stored using secure storage (expo-secure-store)

Data Location

Your data is stored on secure cloud servers. We use reputable cloud service providers that comply with industry security standards.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and data at any time.

How We Share Your Information

We DO NOT sell, trade, or rent your personal health information to third parties.

We may share your information only in the following circumstances:

1. With Your Consent: When you explicitly authorize us to share specific information
2. Service Providers: We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and storage
• AI/ML services for health insights (data is anonymized where possible)
• Analytics and app performance monitoring
• These providers are contractually obligated to protect your data

1. Legal Requirements: We may disclose information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights or property
• Prevent fraud or security issues
• Protect user safety

1. Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity

AI and Machine Learning

Our App uses artificial intelligence to provide:

• Health insights based on your vitals and conditions
• Responses to health-related questions
• Trend analysis and predictions

Important Notes:

• AI-generated content is for informational purposes only and should not replace professional medical advice
• Your health data used for AI features is processed securely and is not used to train models that would be shared with other users
• You can opt out of AI features by not using the insights and chat features

Your Rights and Choices

You have the following rights regarding your information:

Access and Portability

• You can access your personal information at any time through the App
• You can export your health data in a portable format

Correction

• You can update or correct your information directly in the App

Deletion

• You can request deletion of your account and all associated data by contacting us
• Upon deletion, your data will be permanently removed from our active systems within 30 days

Opt-Out

• You can opt out of certain data collection features
• You can choose not to use AI-powered features

Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

Third-Party Services

The App may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Third-Party Services We Use:

• Expo services for app functionality
• Cloud storage providers
• AI/ML API services (for health insights)

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws and regulations.

International Users

If you are accessing the App from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using the App, you consent to this transfer.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy in the App
• Updating the “Last Updated” date
• Sending an email notification for significant changes

Your continued use of the App after changes constitutes acceptance of the updated policy.

HIPAA Compliance Notice

Important: NeemApp is designed for personal health tracking and management. We are not a HIPAA-covered entity. If you are a healthcare provider, please consult with your compliance team before using this App for patient care.

The App allows you to store your personal health information for your own use. This is your personal health record, and you control who has access to it.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect
• Right to know if we sell or disclose your personal information
• Right to opt out of the sale of personal information (Note: We do not sell your information)
• Right to request deletion of your personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at neemapp.info@gmail.com.

European Users (GDPR)

If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise these rights, please contact us at privacy@neemapp.com.

Our legal basis for processing your data:

• Consent: For AI features and optional services
• Contract: To provide the App services you’ve requested
• Legitimate Interest: To improve the App and ensure security

Consent

By using NeemApp, you consent to this Privacy Policy and agree to its terms.

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NeemApp – Your Personal Health Companion